Refund policy

Refund & Return Policy

We strive to ensure customer satisfaction. However, due to the nature of our global fulfillment model, we follow the policy below:

1. Order Cancellation
Orders can be canceled within 12 hours after purchase. After this period, orders may already be processed and cannot be canceled.

2. Returns
We do not require customers to return products due to high international shipping costs.

3. Refund Conditions
We offer refunds or partial compensation in the following cases:
- Item arrives damaged
- Item is significantly different from description
- Item is not received within 20 business days

4. Non-refundable Situations
We do not offer refunds for:
- Change of mind
- Minor differences in color or appearance
- Incorrect address provided by customer

5. Compensation Solution
For minor issues, we may offer partial refunds or store credits as a faster and more convenient solution.

6. Proof Requirement
We may request photo or video evidence before issuing any compensation.

Please contact our support team for assistance.

Our goal is to resolve problems quickly and fairly.